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Outsourcing to Central and South American call center agencies (Costa Rica, Panama, Argentina, DR, Mexico, Jamaica, etc.) has been booming in recent years. This has been driven by the reduction in telecom rates, the emergence of the Internet, and the pool of educated, bilingual agents in Central & South America. These call centers can be an excellent choice for applications that require English, Spanish, or Bilingual agents.
Call centers in Central & South America are generally 30%-40% less expensive than US call centers and can be an excellent choice for:
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