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The Practice of Outsourcing to Eastern European call center agencies (Poland, Czech Republic, Romania, etc.) has been booming in recent years. This has been driven by the reduction in telecom rates, the emergence of the Internet, and the pool of educated, multilingual agents in Eastern Europe. These call centers can be an excellent choice for applications that require English, French, German, Italian or other European languages.
Call centers in Eastern Europe are generally 30%-40% less expensive than US or UK call centers and can be an excellent choice for:
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